YOU CAN RETURN ITEMS WITHIN 14 DAYS AFTER YOU’VE RECEIVED THEM OR AFTER THE PICK-UP DATE.

With partial deliveries, this respite period starts as soon as you’ve received the last item of your order.

COMMON RULES FOR RETURNS

• It takes up to 10 to 20 working days to process your return. Your money will be issued within this period, via the same payment method you used to place your original order.
• Items should be returned unused, complete, in original state, in original packaging (including any plastic bag or other bag).
• Books, CDs, DVDs, games, and cosmetics can only be returned in unopened packaging.
• When items are damaged or incomplete, you’ll be charged depreciation.
• You cannot return a gift voucher.
• See smallpricebigdeal.com’s general terms & conditions.
• Items like underwear, panties and articles that may have contact with ear or mouth cannot be returned for hygienic reasons

REFUNDS BASED ON THE PAYMENT METHOD

The refund amount will be transferred to your original payment method within 20 working days from the moment your return was processed. After we’ve received your return, we’ll send you a confirmation email.

Credit card:              The purchase amount will be transferred to your credit card account automatically
PayPal:                    The purchase amount will be transferred to your PayPal-account automatically

LEGAL GUARANTEE

When purchasing items in smallpricebigdeal’s webshop, legal guarantee will be applied. Legal guarantee means that the item has to do that which the consumer may reasonably expect of it. There is no legal framework attached to this guarantee, as the consumer’s expectations may differ for each item.